Last updated: January 28, 2025

Excellent Car Parts operates this website and all associated services (together, the “Services”) to provide you, the customer, with a seamless shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you use our Services, make purchases, or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to any information that identifies or can reasonably be linked to you. We may collect, process, or use the following categories of personal information:

  • Contact Information: Name, billing/shipping address, phone number, email address.
  • Account Information: Username, password, preferences, and settings.
  • Payment Information: Credit/debit card numbers, bank account details, transaction information.
  • Transaction Information: Products you view, add to cart, purchase, return, or exchange.
  • Communications: Emails, inquiries, or messages you send us.
  • Device & Usage Information: IP address, browser type, device identifiers, cookies, and activity on our site.

How We Collect Your Information

We may collect personal information from multiple sources:

  1. Directly from you – when you create an account, place an order, or contact us.
  2. Automatically – through cookies, analytics, and other technologies while using our website.
  3. Third parties – including service providers that help us process payments, shipping, or marketing.

How We Use Your Personal Information

We use personal information for the following purposes:

  1. To provide and improve our Services:
    • Process orders, returns, and exchanges
    • Customize your shopping experience
    • Provide account support and notifications
  2. Marketing and Advertising:
    • Send promotional emails and updates
    • Show relevant offers based on your activity (you may opt out anytime)
  3. Security and Fraud Prevention:
    • Detect, prevent, and respond to fraud, abuse, or security incidents
    • Ensure safe transactions and protect our services
  4. Legal Compliance:
    • Comply with applicable laws and regulatory requirements
    • Respond to lawful requests from authorities

How We Share Your Personal Information

We may share personal information with:

  • Service providers – payment processors, shipping companies, IT services.
  • Affiliates – within the Imperial Engines corporate group.
  • Legal authorities – when required by law or legal processes.

We do not sell your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality
  • Remember your preferences
  • Analyze site performance
  • Show relevant advertisements

You can manage or disable cookies through your browser settings.

International Transfers

Your personal information may be transferred and processed outside Germany and the European Economic Area. In such cases, we ensure appropriate safeguards are in place, such as European Commission Standard Contractual Clauses, to protect your data.

Your Rights (GDPR)

As a user in Germany or the EU, you have the following rights:

  • Access: Request a copy of personal data we hold about you
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of personal data where legally permissible
  • Restriction: Limit the processing of your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing for marketing or other purposes

To exercise your rights, contact us using the details below. We will respond in accordance with GDPR timelines.

Data Retention

We retain your personal information only as long as necessary for our business purposes, to fulfill legal obligations, resolve disputes, or enforce agreements.

Security

We implement appropriate technical and organizational measures to protect your data. 

Children’s Privacy

Our Services are not intended for children under 16 years old. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us for removal.

Third Party Links

Our Services may include links to external websites. We are not responsible for the privacy practices or content of these third party sites.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with a new “Last Updated” date.

Contact Information

If you have questions, complaints, or wish to exercise your data rights, contact us at:

Excellent Car Parts

Phone: +44 7446 986648

Email: info@excellentcarparts.com